Help and support

Having trouble? We're here to help.

If you're having trouble signing into your account or registering, please get in touch on help@challengefuel.co.nz and we will get back to you as soon as possible. Or call us on 0800 10 33 32 during office hours.

The following frequently asked questions may also help.

Frequently Asked Questions

Account:

Pick up a card or key tag at your nearest participating Challenge retailer and register the card with your email address.

If you're a registered member, you can update or change your email address by logging in to your account online. Select 'My Settings', update your email address and click 'save' to ensure your email address is updated.

If you’ve forgotten your password, click on the link "Forgotten Your Password" on the login page. If you have not received the email to reset your password (don't forget to check your Spam inbox), send us an email to help@challengefuel.co.nz.

You will need access to your username, which is your email you registered with. If you've forgotten your username, you will need to contact us.

Your card number is linked to your email address. If you lose your card, you can still accumulate points and rewards against your registered email account without the need to scan your card.

You can check this by scanning your card at any participating Challenge retailer and tapping 'Check Points'. Or login to your My Challenge account via mychallenge.co.nz.

This is likely due to previous emails from us being marked as spam. Please check your email account and add us to your "Safe senders" list. Then try signing in again. If you continue to have issues, please contact us on help@challengefuel.co.nz.

Card:

Scan the card in-store and complete the online registration form, verify your email address and you're all set to start receiving fuel discounts and earning points for your spend.

To add or delete a card from your account, you will need to sign into your account first. You can manage, disable or add new cards within the member centre, under your 'settings' tab.

If you've forgotten your password, you will need to reset this first.

If you lose your card, just pick up a new card and register via the tablet or instore using the same email address. You can delete your old card by logging in to mychallenge.co.nz.

You'll need to verify your email address first. Once this has been done, you'll then qualify for the relevant My Challenge fuel discount.

Yes. You can have multiple cards linked to the same email address.

If you have your receipt you can claim points via the in-store tablet for the sale. Or contact us on help@challengefuel.co.nz and supply a copy of your receipt and we will load the points to your account.

Community:

Once you’ve earned enough Points to qualify for a $5 Donation, you can redeem your Points and choose to donate to a Community Group from the list of organisations your participating Challenge store is supporting.

Have a chat with your local participating Challenge retailer to see if they qualify for the programme.

All our My Challenge Community Groups can be found listed on our website along with an update on the amount of funds they have received from the My Challenge Programme.

Discounts:

Our friendly Challenge staff will simply scan your card when you're in-store and will apply the relevant discount to your transaction. If you don't have your card on you, just let the staff member know your email address.

A discount is what you'll receive on eligible fuel purchases. Points are what you earn for all eligible purchases at participating Challenge stores, and can be redeemed for specified rewards when you reach the points balance for that reward.

Standard card holders receive a 6 cents per litre discount. SuperGold and Grey Power customers will receive a minimum of 8 cents per litre discount (some South Island stores offer more). There is no minimum spend requirement, however the discount only applies to a maximum of 100 litres.

The maximum amount of fuel that qualifies for a My Challenge fuel discount is 100 litres.

At this stage stacking fuel discounts is not possible. However once you have earned enough Points you can redeem these for an extra discount off your fuel.

Yes you can use the fuel discount on any fuel option that is offered at any participating Challenge retailer.

Points:

You'll earn 1 point for every $1 spent at any participating Challenge retailer.

Fuel discounts do not expire, however points expire after a 12 month period.

Notifications:

You'll still receive the same programme benefits, however you won't hear from us directly about news or offers. You'll only hear about these when you're at your local participating Challenge retailer, or when you log in to your My Challenge programme account. This means you could miss out on hearing about special boosted fuel discount offers.

Log in to your My Challenge programme account and change your communication preferences. Or click on the unsubscribe link that will be at the bottom of the latest email you received from us.

Further Information:

Please get in touch on help@challengefuel.co.nz and we will get back to you as soon as possible. Or call us on 0800 10 33 32 during office hours.

Unfortunately if you're paying with a Farmlands Card, Farm Source Card or any other type of fuel card you are not eligible to receive My Challenge programme benefits.

Yes you can earn points and receive discounts with these payment card types.