Having trouble? We're here to help.
If you're having trouble signing into your account or registering, please get in touch on email@example.com and we will get back to you as soon as possible. Or call us on 0800 10 33 32 during office hours.
The following frequently asked questions may also help.
Frequently Asked Questions
How do I get started with My Challenge?
Pick up a card or key tag at your nearest participating Challenge retailer and register the card with your email address.
How do I change my email address?
If you're a registered member, you can update or change your email address by logging in to your account online. Select 'My Settings', update your email address and click 'save' to ensure your email address is updated.
How do I reset my password?
If you’ve forgotten your password, click on the link "Forgotten Your Password" on the login page. If you have not received the email to reset your password (don't forget to check your Spam inbox), send us an email to firstname.lastname@example.org.
You will need access to your username, which is your email you registered with. If you've forgotten your username, you will need to contact us.
Why do you need my email address when registering for My Challenge?
Your card number is linked to your email address. If you lose your card, you can still accumulate points and rewards against your registered email account without the need to scan your card.
How can I view my account and points balance?
You can check this by scanning your card at any participating Challenge retailer and tapping 'Check Points'. Or login to your My Challenge account via mychallenge.co.nz.
I'm trying to log in to my account however an error message appears saying "Invalid email address". What should I do?
This is likely due to previous emails from us being marked as spam. Please check your email account and add us to your "Safe senders" list. Then try signing in again. If you continue to have issues, please contact us on email@example.com.
Where do I get a My Challenge card?
Just pick one up at your nearest participating Challenge retailer.
How do I register the My Challenge card?
Scan the card in-store and complete the online registration form, verify your email address and you're all set to start receiving fuel discounts and earning points for your spend.
How do I add or delete cards from my account?
To add or delete a card from your account, you will need to sign into your account first. You can manage, disable or add new cards within the member centre, under your 'settings' tab.
If you've forgotten your password, you will need to reset this first.
What if I lose or damage the My Challenge card?
If you lose your card, just pick up a new card and register via the tablet or instore using the same email address. You can delete your old card by logging in to mychallenge.co.nz.
If I sign up in-store, will I qualify for the fuel discount straight away?
You'll need to verify your email address first. Once this has been done, you'll then qualify for the relevant My Challenge fuel discount.
Can I connect additional My Challenge cards to my account?
Yes. You can have multiple cards linked to the same email address.
What should I do if I forget to swipe my card to earn My Challenge points?
If you have your receipt you can claim points via the in-store tablet for the sale. Or contact us on firstname.lastname@example.org and supply a copy of your receipt and we will load the points to your account.
How do I donate to a Community Group?
Once you’ve earned enough Points to qualify for a $5 Donation, you can redeem your Points and choose to donate to a Community Group from the list of organisations your participating Challenge store is supporting.
Can I nominate a community group that I'd like the My Challenge programme to support?
Have a chat with your local participating Challenge retailer to see if they qualify for the programme.
Where can I find out more about the Community Groups that Challenge supports through My Challenge?
All our My Challenge Community Groups can be found listed on our website along with an update on the amount of funds they have received from the My Challenge Programme.
How do I redeem My Challenge discounts?
Our friendly Challenge staff will simply scan your card when you're in-store and will apply the relevant discount to your transaction. If you don't have your card on you, just let the staff member know your email address.
What's the difference between a fuel discount and points?
A discount is what you'll receive on eligible fuel purchases. Points are what you earn for all eligible purchases at participating Challenge stores, and can be redeemed for specified rewards when you reach the points balance for that reward.
What is the fuel discount I'll receive with My Challenge?
Standard card holders receive a 6 cents per litre discount. SuperGold and Grey Power customers will receive a minimum of 8 cents per litre discount (some South Island stores offer more). There is no minimum spend requirement, however the discount only applies to a maximum of 100 litres.
What is the maximum amount of fuel I can redeem my fuel discounts for?
The maximum amount of fuel that qualifies for a My Challenge fuel discount is 100 litres.
Can I use multiple discounts at the same time?
At this stage stacking fuel discounts is not possible. However once you have earned enough Points you can redeem these for an extra discount off your fuel.
Can I use the fuel discounts on all types of fuel?
Yes you can use the fuel discount on any fuel option that is offered at any participating Challenge retailer.
What is the earn rate for My Challenge points?
You'll earn 1 point for every $1 spent at any participating Challenge retailer.
Do My Challenge discounts or points expire?
Fuel discounts do not expire, however points expire after a 12 month period.
What if I choose not to opt in for Marketing?
You'll still receive the same programme benefits, however you won't hear from us directly about news or offers. You'll only hear about these when you're at your local participating Challenge retailer, or when you log in to your My Challenge programme account. This means you could miss out on hearing about special boosted fuel discount offers.
How do I unsubscribe from the My Challenge emails?
Log in to your My Challenge programme account and change your communication preferences. Or click on the unsubscribe link that will be at the bottom of the latest email you received from us.
How do I contact My Challenge for more information and help with my account?
Please get in touch on email@example.com and we will get back to you as soon as possible. Or call us on 0800 10 33 32 during office hours.
I usually pay with a fuelcard – can I participate in My Challenge?
Unfortunately if you're paying with a Farmlands Card, Farm Source Card or any other type of fuel card you are not eligible to receive My Challenge programme benefits.
If I pay with an MTA gift card, Amex or Diners Card am I eligible for My Challenge Points and discounts?
Yes you can earn points and receive discounts with these payment card types.